Legal
Refund Policy
This policy explains how refunds and cancellations work for services we provide. This website does not take payments; fees are agreed in a written proposal and paid by invoice.
Scope
This policy applies to fees you pay to us for design, development, automation, cloud and support services. If your signed proposal or agreement says something different, that document applies to the extent it differs. Your legal rights are not affected.
Cancelling before work starts
If you cancel in writing before the project kickoff, we refund any advance you paid in full. The only deduction we may make is bank or payment-gateway charges that the processor does not return to us, and we will tell you the exact amount before we refund.
Cancelling after work has started
Projects are billed in milestones listed in your proposal.
- Milestones we have delivered and you have accepted are not refundable.
- Milestones we have not started are refunded in full.
- For a milestone in progress, we refund the part not yet performed, calculated fairly from the milestone breakdown in the proposal, and we show you the working.
- Third-party costs we paid for you with your prior approval (for example licences or domain registrations) that cannot be cancelled are not refundable. They are listed in your proposal in advance, so there are no surprises.
Problems with delivered work
If something we delivered does not meet the acceptance criteria agreed in writing, tell us within 30 days of delivery. We will fix it at no extra charge. If we cannot fix it within a reasonable time, we will refund the fees for the affected deliverable.
Support and retainer plans
You can cancel a support or retainer plan with 30 days' written notice. We refund any prepaid period that remains unused after the notice period ends, calculated by whole unused months. Time already used is not refundable.
What is not refundable
- Work you approved and accepted, or that has gone live.
- Additional work you requested through an agreed change request and that we have performed.
- Fees for delays caused by information, approvals or access that were not provided on time.
How to ask for a refund
Email cyphrontechllp@gmail.com with your project name, the invoice number and the reason. We reply within 5 working days. Approved refunds are paid to the original payment method within 7 working days. Where GST was charged, we issue a credit note and refund the tax on the refunded amount.
If you disagree
Ask for the decision to be reviewed by our Grievance Officer. Grievance Officer, Cyphrontech LLP, email cyphrontechllp@gmail.com. We acknowledge complaints within 3 working days and aim to resolve them within 30 days. If it is still unresolved, the governing law and dispute steps in our Terms of Service apply.
Contact us
- Legal name: Cyphrontech LLP
- Email: cyphrontechllp@gmail.com
- Phone: +91 82752 57252
- Website: https://cyphrontech.com